Privacy policy

Last updated: 11 September 2026

Pulse Technology UK (“Pulse Technology UK”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit www.pulsetechnologyuk.com, contact us, submit an enquiry, purchase a product or service, apply for or attend training, enquire about EndoPulse™, request technical support, arrange servicing, enquire about finance or insurance, book a consultation, participate as a client or patient model, or otherwise interact with Pulse Technology UK.

Our website may be powered by Shopify and may use other trusted service providers to help us operate our website, process payments, communicate with customers and practitioners, provide training and deliver our products and services.

Please read this Privacy Policy carefully so that you understand how and why we use your personal information.

1. WHO WE ARE

Pulse Technology UK provides aesthetic technology, practitioner education, training, certification, technical support and related services, including the EndoPulse™ platform.

For the purposes of applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, Pulse Technology UK is the data controller for personal information that we determine how and why to process.

You can contact us at:

Email: Hello@pulsetechnologyuk.com
Website: www.pulsetechnologyuk.com
Address: Lower Ground Floor, 1 St Georges Street, Macclesfield, England, SK11 6TG

2. PERSONAL INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with Pulse Technology UK.

We may collect the following categories of personal information:

Contact Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Clinic or business address
  • Company or clinic name

Website Enquiry Information

When you complete a contact form or make an enquiry, we may collect:

  • Your name
  • Email address
  • Telephone number
  • The content of your message
  • The product, treatment, training course or service you are interested in

Please avoid including unnecessary sensitive or confidential information in a general website contact form.

Practitioner & Training Information

If you enquire about, apply for or attend EndoPulse™ or other Pulse Technology UK training, we may collect information such as:

  • Professional role
  • Qualifications
  • Training history
  • Relevant experience
  • Clinic details
  • Insurance information
  • Certificates
  • Training attendance
  • Assessment and competency information
  • Certification records
  • Communications relating to your training or professional development

This information may be required to assess eligibility for particular training courses or practitioner pathways.

Client & Patient Information

Where you enquire about or receive a treatment, consultation or model appointment directly through Pulse Technology UK, we may collect information necessary to assess suitability and provide the relevant service.

This may include information about:

  • Treatment concerns
  • Medical history
  • Medications
  • Allergies
  • Previous treatments
  • Contraindications
  • Treatment plans
  • Consultation information
  • Consent
  • Clinical notes
  • Before-and-after photographs where appropriate and separately authorised

Information concerning your health is considered special category personal data and receives additional protection under data protection law.

We will only collect health information where it is appropriate and necessary for the service being provided and where we have an appropriate legal basis and additional condition for processing it.

Photographs & Video

Where appropriate, we may take clinical photographs or video for purposes including:

  • Treatment records
  • Monitoring treatment progress
  • Practitioner education
  • Training documentation
  • Assessment

We will obtain appropriate permission where photographs or video are proposed for separate purposes such as marketing, social media, website content or promotional materials.

You will be informed about how images will be used before agreeing to such use.

Purchase & Transaction Information

Where you purchase equipment, training, products or services, we may collect:

  • Products or services purchased
  • Order information
  • Transaction history
  • Payment status
  • Delivery details
  • Returns or cancellations
  • Invoices
  • Warranty information
  • Service and repair history

Payment card details may be processed securely by our payment providers. We do not necessarily receive or retain complete payment-card information ourselves.

Finance Enquiries

If you express an interest in finance options, we may collect the contact and business information necessary to respond to your enquiry or introduce you to an appropriate finance provider.

Where a third-party finance provider is involved, that provider will normally process your finance application in accordance with its own privacy policy and lending criteria.

We will not make lending decisions on behalf of an independent finance provider unless explicitly stated otherwise.

Insurance Enquiries

Where you request information relating to practitioner insurance or treatment cover, we may use your information to assist with your enquiry or, where appropriate and with the necessary authority, facilitate contact with a relevant insurance provider.

Any insurance application, eligibility decision, underwriting decision or policy will be subject to the relevant insurer’s own terms and privacy practices.

Technical Support, Servicing & Warranty Information

If you contact us regarding your EndoPulse™ system or other equipment, we may collect:

  • Your name and clinic details
  • Equipment serial number
  • Purchase information
  • Warranty status
  • Fault descriptions
  • Photographs or videos of equipment
  • Service history
  • Repair and maintenance records
  • Delivery and collection information

Account Information

If our website allows you to create an account, we may collect:

  • Username
  • Password or authentication information
  • Account preferences
  • Purchase history
  • Saved addresses and settings

Passwords should be stored using appropriate security measures and should not be shared with Pulse Technology UK staff.

Device & Website Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Date and time of visits
  • Website interactions
  • Referring pages or websites
  • Cookie and similar technology information

This information can help us maintain website security, understand how visitors use our website and improve the user experience.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect information:

Directly From You

For example, when you:

  • Complete our contact form
  • Contact us by email or telephone
  • Purchase EndoPulse™ or another product
  • Enquire about training
  • Attend a training course
  • Request certification
  • Book a consultation
  • Attend a treatment or model appointment
  • Request servicing or technical support
  • Enquire about finance
  • Enquire about insurance
  • Subscribe to marketing communications
  • Communicate with our team

Automatically

Certain technical information may be collected when you visit our website through cookies, server logs and similar technologies.

From Service Providers

We may receive information from service providers that assist us with:

  • Website hosting
  • Ecommerce
  • Payments
  • Shipping
  • Customer relationship management
  • Email communications
  • Analytics
  • Training administration
  • Technical support

From Business Partners or Professional Organisations

Where appropriate and lawful, we may receive information from training partners, insurers, finance providers, clinics, educators, distributors or other professional organisations.

4. HOW WE USE YOUR PERSONAL INFORMATION

We only use personal information where we have an appropriate legal basis for doing so.

Depending on the circumstances, this may include processing that is necessary to perform a contract, take steps at your request before entering into a contract, comply with legal obligations, pursue our legitimate business interests, or where you have given consent.

We may use your personal information for the following purposes.

Responding to Enquiries

We use your contact details and enquiry information to:

  • Respond to questions
  • Provide information about EndoPulse™
  • Discuss training
  • Provide pricing information
  • Arrange consultations
  • Respond to servicing or support requests
  • Discuss equipment purchases
  • Provide information relating to finance or insurance options

Providing Products & Services

We may use your information to:

  • Process orders
  • Provide equipment
  • Deliver training
  • Issue certificates
  • Arrange shipping
  • Manage payments
  • Provide warranties
  • Manage repairs
  • Provide servicing
  • Provide technical support
  • Maintain customer and practitioner records

Practitioner Training & Certification

We may process practitioner information to:

  • Assess course eligibility
  • Register practitioners for training
  • Deliver training
  • Monitor competency
  • Record assessment outcomes
  • Issue certification
  • Maintain training records
  • Provide post-training support
  • Verify training status where legitimately required

Consultations & Treatments

Where Pulse Technology UK directly provides consultations or treatments, personal and health information may be used to:

  • Assess suitability
  • Identify potential contraindications
  • Plan treatments
  • Maintain appropriate clinical records
  • Provide aftercare
  • Monitor treatment outcomes
  • Respond to complications or concerns
  • Protect client and patient safety

Technical Support & Servicing

We may process information about you and your equipment to:

  • Diagnose faults
  • Provide technical assistance
  • Arrange collection and delivery
  • Complete repairs
  • Verify warranties
  • Maintain servicing records
  • Manage replacement parts
  • Improve our technical support services

Improving EndoPulse™ & Our Services

Where lawful and appropriate, information and feedback may be used to understand how our products, training and services are being used and to improve:

  • EndoPulse™ technology
  • Practitioner education
  • Training materials
  • Customer service
  • Technical support
  • Website functionality
  • Clinic support

Any use of identifiable clinical or sensitive information for purposes beyond providing the service will be handled in accordance with applicable data protection requirements.

Marketing

Where permitted by law, we may send information about:

  • EndoPulse™
  • New products
  • Practitioner training
  • Events
  • Educational opportunities
  • Clinic support
  • Offers
  • Pulse Technology UK updates

Where consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time using the unsubscribe option contained within the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing order, training course, account, service, warranty, repair or other business relationship.

Security & Fraud Prevention

We may process personal information to:

  • Protect our website
  • Detect fraudulent transactions
  • Prevent misuse of our services
  • Protect our business
  • Protect practitioners, clients and patients
  • Investigate security incidents

Legal & Regulatory Purposes

We may process information where necessary to:

  • Meet legal obligations
  • Maintain appropriate business records
  • Respond to lawful requests from authorities
  • Establish, exercise or defend legal claims
  • Enforce our contracts, terms and policies

5. OUR LAWFUL BASES FOR PROCESSING

Depending on the activity, we may rely on one or more lawful bases under UK data protection law.

These may include:

Contract

Where processing is necessary to provide a product, training course, service, consultation or other service you have requested or purchased.

Steps Before Entering Into a Contract

For example, where you contact us requesting information, a quotation or details about purchasing EndoPulse™.

Legal Obligation

Where we are required to process information in order to comply with applicable law.

Legitimate Interests

We may process information where necessary for legitimate business purposes, provided those interests are not overridden by your rights and freedoms.

Examples may include:

  • Responding to business enquiries
  • Providing customer support
  • Protecting our business
  • Improving our services
  • Maintaining appropriate practitioner records
  • Preventing fraud
  • Managing business relationships

Consent

We may rely on your consent where appropriate, including for certain forms of marketing, optional photography, video or promotional use.

Where we rely on consent, you can withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. HEALTH & OTHER SPECIAL CATEGORY INFORMATION

Information concerning a person’s health is classified as special category personal data under UK data protection law and requires additional protection. (ICO⁠Attachment.png)

Where we collect health information in connection with consultations, treatment suitability, clinical services, training models or client/patient care, we will only process it where we have both an appropriate lawful basis and an applicable special-category condition.

Access to such information should be limited to people who reasonably require it for the relevant purpose.

We do not ask website visitors to submit detailed medical histories through a general contact form unless specifically requested through an appropriate process.

7. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our products and services.

These may include:

  • Shopify and website service providers
  • Payment processors
  • IT and cloud-service providers
  • Delivery and courier companies
  • Training and education providers
  • Technical engineers and servicing providers
  • Professional advisers
  • Accountants
  • Legal advisers
  • Customer-support providers
  • Marketing and communication providers
  • Analytics providers
  • Finance providers where you request finance information or an introduction
  • Insurance providers where you request relevant insurance assistance
  • Regulatory, law-enforcement or government authorities where legally required

Third parties processing information on our behalf are expected to use personal information only for appropriate purposes and subject to applicable data protection requirements.

Where another organisation acts as an independent data controller, its own privacy policy will normally apply to its processing.

8. SHOPIFY

Where our website and ecommerce services are hosted or supported by Shopify, Shopify may process personal information in order to provide its platform and services.

Information submitted through our website may therefore be processed by Shopify and relevant service providers.

Shopify operates internationally, so information may in some circumstances be processed outside the United Kingdom.

Shopify also has its own privacy documentation explaining how it processes information in connection with its services.

9. COOKIES & ANALYTICS

Our website may use cookies and similar technologies to:

  • Enable website functionality
  • Remember preferences
  • Maintain security
  • Understand website usage
  • Measure performance
  • Improve the website
  • Support advertising or marketing where permitted

Where required, you will be given choices about non-essential cookies through our website cookie controls.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

10. MARKETING & COMMUNICATION PREFERENCES

You can ask us to stop sending promotional communications at any time.

You can:

We may still contact you where necessary regarding:

  • An existing order
  • Training
  • Certification
  • A consultation
  • A treatment
  • Servicing
  • Warranty matters
  • Technical support
  • An account
  • A legal or regulatory matter

11. INTERNATIONAL TRANSFERS

Some of our technology providers, including ecommerce, hosting, software, analytics or cloud-service providers, may process information outside the United Kingdom.

Where personal information is subject to a restricted international transfer, we will take appropriate steps required by applicable UK data protection law. Depending on the circumstances, this may include relying on an adequacy regulation or recognised contractual safeguards.

12. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, accounting, contractual, regulatory, insurance, training, warranty and dispute-resolution requirements.

Retention periods may vary according to the type of information involved.

For example, the appropriate retention period for:

  • General enquiries
  • Customer orders
  • Financial records
  • Practitioner training records
  • Certification records
  • Warranty information
  • Servicing records
  • Clinical records

may differ because the reasons for retaining each category are different.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

13. DATA SECURITY

We take reasonable organisational and technical measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please do not send passwords, full payment-card information or unnecessary confidential medical information through ordinary email or general website enquiry forms.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites, services or platforms operated by third parties.

These may include finance providers, insurers, social-media platforms, payment providers or other external organisations.

Once you leave our website, the privacy practices of the third party will apply.

Pulse Technology UK is not responsible for the privacy practices, security or content of websites that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information.

15. CHILDREN’S INFORMATION

Our professional equipment and practitioner training services are not intended for children.

We do not knowingly collect personal information from children through our practitioner, equipment or training services.

Where any service involving a person under 18 is contemplated, additional consent, safeguarding and legal requirements may apply depending on the circumstances and nature of the service.

16. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and the lawful basis on which your information is processed, you may have rights including:

Right of Access

You may ask for confirmation that we process your personal information and request a copy of that information.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

You may have the right to ask us to restrict how we use your information.

Right to Data Portability

In certain circumstances, you may have the right to receive information you provided to us in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation.

Right to Object

You may have the right to object to certain processing, including certain processing based on legitimate interests and direct marketing.

You have the right to object to the use of your personal information for direct marketing at any time.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Not all rights apply in every circumstance.

We may need to confirm your identity before responding to a request.

To exercise your rights, contact:

Hello@pulsetechnologyuk.com

17. COMPLAINTS

If you have a concern about how Pulse Technology UK handles your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Further information about your data-protection rights and how to make a complaint is available from the ICO.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

  • Our business
  • Our website
  • EndoPulse™ services
  • Training
  • Technology
  • Service providers
  • Legal or regulatory requirements

Where we make changes, we will publish the revised Privacy Policy on our website and update the Last updated date.

We encourage visitors, customers and practitioners to review this page periodically.

19. CONTACT US

If you have any questions about this Privacy Policy, how we use your personal information, or if you wish to exercise a data-protection right, please contact:

Pulse Technology UK

Email: Hello@pulsetechnologyuk.com
Website: www.pulsetechnologyuk.com
Address: Lower Ground Floor, 1 St Georges Street, Macclesfield, England, SK11 6TG

For the purposes of applicable UK data-protection legislation, Pulse Technology UK is the data controller in relation to personal information where we determine the purposes and means of processing.