Terms of service

ENDOPULSE MEDICAL LTD - TA; EndoPulse Official UK

TRAINING, EQUIPMENT AND BOOKING TERMS & CONDITIONS

CONTACT INFORMATION

Company Name:
Endopulse Medical Ltd

Registered Company Address:
Lower Ground Floor
1 St Georges Street
Macclesfield
England
SK11 6TG

Training / Operating Address:
2B Maximus House
Michigan Avenue
Salford Quays
Manchester
M50 2GY

Email:
hello@pulsetechnology.com

Telephone:
0161 848 7146 "QUOTE ENDOPULSE"

1. DEFINITIONS

Within these Terms and Conditions:

“We”, “our”, “us”, “the Company” means Endopulse Medical Ltd.

“You”, “your”, “customer”, “client”, “purchaser” means the individual or business purchasing training, equipment, machines, services or other products from Endopulse Medical Ltd.

“Course” or “Training” means any online, theory, practical, classroom-based or other training provided or arranged by Endopulse Medical Ltd.

“Machine”, “Device” or “Equipment” means any machine, device, equipment, accessories, consumables or associated products supplied by, sourced through or arranged by Endopulse Medical Ltd.

By making payment, placing an order, booking a course, accessing our online learning platform, attending training or accepting delivery of equipment, you agree to be bound by these Terms and Conditions.

2. TRAINING COURSE BOOKINGS

2.1

Endopulse Medical Ltd reserves the right to decline or refuse admission to any training course where reasonably necessary.

2.2

Although we maintain high standards of training and aim to support students in achieving certification, successful completion or certification cannot be guaranteed.

Where a student does not achieve the required standard for CPD certification, we may allow the student to return for additional training without an additional training fee, subject to availability and our assessment of the circumstances.

2.3

Endopulse Medical Ltd reserves the right to amend, postpone or cancel a planned training course where reasonably necessary.

This may include changes to:

  • course dates;
  • course times;
  • course location;
  • tutors;
  • trainers;
  • models;
  • equipment; or
  • course content.

2.4

Where reasonably necessary, a course may be rescheduled with up to 48 hours’ notice before the original training date.

2.5

Where we make a material change to your course, we will endeavour to notify you as soon as reasonably practicable.

Where a course must be rescheduled by us, we will endeavour not to reschedule the same booking on more than three (3) occasions.

2.6

To the fullest extent permitted by law, Endopulse Medical Ltd will not be responsible for additional or consequential expenses arising from a course change, cancellation or postponement, including:

  • loss of earnings;
  • travel costs;
  • accommodation costs;
  • childcare costs; or
  • other associated expenses.

Customers are responsible for making suitable arrangements when booking travel and accommodation.

2.7

All required pre-study, online theory, assessments and examinations must be completed before attending practical training unless agreed otherwise in writing.

2.8

Endopulse Medical Ltd reserves the right to change a named tutor, trainer or educator where reasonably necessary.

2.9

Course prices may vary from time to time due to:

  • promotional offers;
  • discounts;
  • packages;
  • seasonal promotions;
  • discretionary offers; or
  • individually negotiated arrangements.

A later price reduction does not entitle an existing customer to a refund of the difference.

2.10

Once access to the online learning platform has been provided, students must complete their theory and progress to practical training within twelve (12) months unless otherwise agreed in writing.

Failure to complete the course within this period may result in access to the training portal being closed and the training entitlement being forfeited without refund, subject to statutory rights.

3. PAYMENT

3.1 Accepted Payment Methods

We may accept payment by:

  • bank transfer;
  • debit card;
  • credit card;
  • cash, where accepted;
  • finance arrangements;
  • third-party payment providers; or
  • any other payment method authorised by Endopulse Medical Ltd.

Third-party card providers, finance providers or payment processors may apply their own terms, conditions, interest or charges.

3.2

Unless agreed otherwise in writing, full payment is required to secure a course, package, machine or equipment order.

A booking or order will not be considered fully confirmed until the required payment has been received or an approved finance agreement has been completed.

3.3

Promotional, discounted, sale or special-offer prices may be linked to a particular:

  • training date;
  • package;
  • machine;
  • promotion;
  • event; or
  • period of availability.

Subject to statutory rights, promotional and discounted purchases are non-refundable.

4. REFUND POLICY – PLEASE READ CAREFULLY

4.1 GENERAL NO-REFUND POLICY

ALL PAYMENTS MADE TO ENDOPULSE MEDICAL LTD ARE NON-REFUNDABLE ONCE THE BOOKING, ORDER OR SERVICE HAS BEEN CONFIRMED, EXCEPT WHERE A REFUND IS REQUIRED BY LAW.

This includes, but is not limited to:

  • course fees;
  • deposits;
  • booking fees;
  • machine deposits;
  • equipment payments;
  • package payments;
  • promotional offers;
  • discounted courses;
  • training payments;
  • change-of-mind cancellations;
  • non-attendance;
  • failure to complete required coursework;
  • failure to complete training within the permitted timeframe; and
  • cancellations made outside the permitted cancellation or postponement procedure.

Signing these Terms and Conditions, making payment, accepting an invoice, proceeding with a booking or confirming an order constitutes acceptance of this policy.

Nothing in these Terms and Conditions removes or limits statutory rights that cannot legally be excluded.

5. CHANGE OF MIND

Subject to any statutory cancellation rights that may apply, we do not provide refunds because a customer:

  • changes their mind;
  • decides they no longer want to undertake training;
  • decides they no longer require a machine;
  • changes their business plans;
  • experiences a change in personal or financial circumstances;
  • is unable to obtain clients;
  • is unable to obtain insurance;
  • is unable to obtain finance;
  • no longer wishes to provide a particular treatment;
  • finds an alternative supplier;
  • finds similar training or equipment at a lower price;
  • changes premises;
  • changes employment; or
  • decides the purchase is no longer suitable for their business.

6. DISCOUNTED AND PROMOTIONAL PURCHASES

Courses, packages, machines or services purchased using:

  • promotional pricing;
  • sale pricing;
  • discounted pricing;
  • bundle pricing;
  • limited-time offers;
  • special-event pricing; or
  • individually negotiated discounts

are non-refundable for change of mind or customer-requested cancellations, subject to statutory rights.

7. MACHINE AND EQUIPMENT ORDERS

7.1 Order Confirmation

Machine or equipment orders are considered confirmed once:

  • payment has been made;
  • a deposit has been paid;
  • finance has been approved;
  • an invoice has been accepted; or
  • written confirmation of the order has been provided.

Once an order is confirmed, it may be placed into production, sourced from a manufacturer or supplier, prepared for dispatch or allocated specifically to the customer.

7.2 Machine Specifications

Machine appearance, packaging, software, accessories and minor specifications may vary from images or promotional materials where manufacturers update products or components.

Any such change will not normally be considered a fault where the equipment continues to perform the intended function.

7.3 Delivery Times

Any estimated delivery date provided is an estimate only unless expressly confirmed by us in writing as a guaranteed date.

Delivery may be affected by matters outside our reasonable control, including:

  • customs processes;
  • manufacturer delays;
  • courier delays;
  • international shipping;
  • public holidays;
  • weather;
  • border controls;
  • customs inspections;
  • supply-chain disruption; or
  • other transportation issues.

8. IMPORT DUTIES, CUSTOMS TAXES AND DELIVERY CHARGES

8.1 Possible Additional Import Charges

Some machines or devices supplied by Endopulse Medical Ltd may be sourced, manufactured or shipped from outside the United Kingdom.

As a result, certain deliveries may be subject to additional customs duties, import taxes, import VAT, clearance charges, administration fees or other charges imposed in connection with importation or delivery.

These charges do not apply to every machine or device and may depend on factors including:

  • where the machine is manufactured;
  • where it is dispatched from;
  • the value of the shipment;
  • the type of equipment;
  • UK customs requirements; and
  • the courier or freight company handling the shipment.

8.2 Charges Payable by the Purchaser

Where import duty, customs tax, VAT or courier clearance charges are applied to a shipment, these charges will normally be payable by the purchaser or recipient of the machine, unless Endopulse Medical Ltd has expressly agreed otherwise in writing.

These charges may be separate from the purchase price paid to Endopulse Medical Ltd.

8.3 DHL and Other Couriers

Some equipment may be delivered through DHL or another international courier or freight provider.

Where customs duty, import tax, VAT, clearance fees or other delivery-related charges are payable, DHL or the relevant courier may contact the purchaser directly before, during or upon delivery of the machine to arrange payment.

Customers must ensure that the telephone number and email address provided when purchasing the machine are accurate so the courier can make contact where necessary.

8.4 Not All Devices Will Incur Charges

Endopulse Medical Ltd does not expect additional customs or duty charges to apply to every device.

However, customers acknowledge that some machines may attract such charges depending on the circumstances of importation.

8.5 Responsibility for Charges

Any customs duty, import VAT, customs tax, courier administration fee or similar charge imposed by customs authorities or the delivery provider is separate from Endopulse Medical Ltd’s normal purchase price unless expressly stated otherwise on the invoice.

The purchaser is responsible for paying any such charge where legally due.

8.6 Refusal to Pay Import Charges

Where a customer refuses to pay legitimate import duties, taxes or courier clearance charges and this results in:

  • the machine being held;
  • delivery being delayed;
  • the shipment being returned;
  • storage fees being incurred;
  • additional courier charges; or
  • re-delivery charges,

the customer may be responsible for any reasonable resulting costs.

Refusal to pay legitimate import or customs charges does not automatically create a right to cancel the machine order or receive a refund.

Nothing in this section affects statutory rights which cannot legally be excluded.

9. MACHINE AND EQUIPMENT FAULTS

9.1 Fault Reporting

If you believe a machine or item of equipment supplied by Endopulse Medical Ltd is faulty, you must notify us as soon as reasonably practicable.

You may be required to provide:

  • proof of purchase;
  • invoice number;
  • machine serial number;
  • photographs;
  • videos;
  • error messages;
  • details of the fault;
  • details of when the issue first occurred;
  • information regarding operation of the machine; and
  • information regarding maintenance or servicing.

Providing this information helps us diagnose and resolve the issue as efficiently as possible.

9.2 Assessment Before Refund

A reported machine fault does not automatically entitle the purchaser to an immediate refund.

Where permitted by law, Endopulse Medical Ltd must first be given a reasonable opportunity to:

  • inspect the machine;
  • remotely troubleshoot the machine;
  • diagnose the fault;
  • test the equipment;
  • repair the machine;
  • replace a component;
  • arrange engineer support; or
  • provide a replacement machine where appropriate.

9.3 Normal Fault Resolution Timescale

We aim to assess or resolve most genuine machine faults within approximately:

7–10 days

after receiving the machine or receiving all information reasonably required to diagnose the fault.

This is our usual expected timeframe for many cases.

However, the exact timeframe will depend on the individual fault.

9.4 Maximum Assessment / Repair Timescale

In some cases, machine assessment, testing or repair may take:

UP TO 28 DAYS

depending on factors such as:

  • the complexity of the fault;
  • engineer availability;
  • manufacturer involvement;
  • replacement-part availability;
  • shipping;
  • technical testing;
  • diagnostic requirements; or
  • circumstances outside our reasonable control.

Customers acknowledge that machines may need to remain with Endopulse Medical Ltd, an authorised engineer, manufacturer or service centre for up to 28 days where reasonably necessary.

The 7–10 day period is an expected normal timeframe and is not a guaranteed completion period.

9.5 Refunds for Faulty Machines

REFUNDS WILL NOT BE ISSUED SIMPLY BECAUSE A MACHINE FAULT HAS BEEN REPORTED.

Where a genuine fault is established, Endopulse Medical Ltd will provide the remedy required by applicable law.

Depending on the circumstances, this may include:

  • troubleshooting;
  • repair;
  • replacement of a component;
  • replacement of the machine;
  • price reduction; or
  • refund where legally required.

Where Endopulse Medical Ltd is legally entitled to repair or replace a machine before a refund becomes available, the customer must allow a reasonable opportunity for this to take place.

Where applicable law gives the purchaser an immediate or subsequent statutory right to reject faulty goods, those statutory rights will be honoured.

9.6 Non-Faulty Machines

Unless agreed otherwise in writing or required by law:

MACHINES AND EQUIPMENT THAT ARE NOT FAULTY ARE NON-REFUNDABLE.

Refunds will not be provided merely because:

  • the customer changes their mind;
  • the machine is no longer required;
  • the customer’s business circumstances change;
  • the customer does not achieve anticipated income;
  • the customer does not obtain expected client numbers;
  • the customer is unable to obtain insurance;
  • the customer lacks the required training or qualifications;
  • the customer changes premises;
  • the customer decides to leave the industry;
  • finance arrangements change; or
  • the customer purchases alternative equipment elsewhere.

9.7 Damage, Misuse or Unauthorised Repairs

A machine fault claim may be rejected where investigation establishes that the problem has been caused by:

  • misuse;
  • accidental damage;
  • improper storage;
  • improper installation;
  • failure to follow operating instructions;
  • unauthorised repair;
  • unauthorised modification;
  • use of incompatible accessories;
  • use of unsuitable consumables;
  • failure to maintain the machine appropriately;
  • negligence;
  • liquid damage;
  • electrical damage caused by unsuitable power supplies; or
  • damage occurring after delivery which was not caused by an inherent defect.

Nothing in this section affects statutory rights which cannot legally be excluded.

10. DELIVERY INSPECTION

Customers should inspect machines and equipment as soon as reasonably practicable following delivery.

Where packaging appears visibly damaged, customers should, where possible:

  • photograph the packaging before opening it;
  • photograph any damage;
  • retain the packaging;
  • notify the courier if required; and
  • contact Endopulse Medical Ltd promptly.

Where a machine appears to have been damaged during transit, photographic or video evidence may be required to assist us in raising a claim with the courier.

11. COURSE POSTPONEMENT AND CUSTOMER CANCELLATION

11.1

Requests to postpone a course must be submitted in writing at least 7 working days before the scheduled course date.

11.2

Requests received fewer than 7 working days before the course date may be subject to an administration or rescheduling charge.

11.3

Requests made fewer than 48 hours before the course date may result in the booking being forfeited without refund.

11.4

All postponement requests must be sent to:

Endopulse Medical Ltd
Lower Ground Floor
1 St Georges Street
Macclesfield
England
SK11 6TG

or by email to:

hello@pulsetechnology.com

11.5

Where we agree to a postponement requested by the customer, a course booking may normally be postponed on no more than two (2) occasions.

11.6

We will endeavour to provide a suitable alternative date, but availability cannot be guaranteed.

11.7

Postponement does not create an entitlement to a refund.

12. COURSE ATTENDANCE

12.1

We may contact you before your scheduled course to confirm attendance.

Where appropriate, we may attempt to contact you by telephone, email or another reasonable method.

12.2

If no response is received, your booking remains confirmed and we will assume that you intend to attend.

12.3

If you are unable to attend because of exceptional circumstances, you should notify us as soon as reasonably possible.

Where cancellation or postponement is requested within 48 hours due to illness or another exceptional event, we may request supporting evidence.

This may include a doctor’s note or other appropriate documentation.

12.4

Where accepted by us, one alternative training date may be offered.

12.5

Failure to provide requested evidence or adequate notice may result in the course fee being forfeited without refund.

12.6

Failure to attend a course without prior agreement will be treated as a no-show.

NO-SHOWS ARE NON-REFUNDABLE AND THE FULL COURSE FEE MAY BE FORFEITED.

A new booking may require an additional training fee.

13. ONLINE LEARNING AND DIGITAL CONTENT

Where your course includes:

  • online learning;
  • training videos;
  • theory modules;
  • digital manuals;
  • examinations;
  • electronic documents; or
  • other digital content,

access may be provided after purchase.

Where required by law, customers may be asked to expressly request immediate access and acknowledge any effect immediate supply may have on applicable cancellation rights.

Online learning access is personal to the named student.

Login information must not be:

  • shared;
  • transferred;
  • sold;
  • copied; or
  • provided to another individual.

All training material remains the intellectual property of Endopulse Medical Ltd or the relevant rights holder.

14. DATA PROTECTION

Endopulse Medical Ltd may process personal information where reasonably necessary to:

  • process purchases;
  • manage bookings;
  • process payments;
  • provide training;
  • issue certificates;
  • arrange machine deliveries;
  • provide customer support;
  • investigate faults;
  • manage complaints;
  • communicate with customers;
  • comply with legal obligations; and
  • maintain appropriate business records.

Personal information will be processed in accordance with applicable UK data protection law and our Privacy Policy.

Where necessary for delivery, customer information may be provided to:

  • manufacturers;
  • couriers;
  • logistics providers;
  • DHL;
  • customs agents;
  • engineers; or
  • other parties reasonably required to fulfil an order.

15. TRAINING MODELS

15.1

Where appropriate, Endopulse Medical Ltd will make reasonable efforts to provide suitable live models for practical training.

15.2

The availability of any particular model cannot be guaranteed.

15.3

If a model cancels and the tutor determines that additional practical experience is required, we will endeavour to offer an alternative practical training date.

15.4

Model cancellation does not automatically entitle the student to a refund.

16. COMPLAINTS

Complaints should be submitted in writing to:

hello@pulsetechnology.com

Customers should provide sufficient information to enable the complaint to be properly investigated.

This should include, where relevant:

  • full name;
  • contact details;
  • order number;
  • invoice number;
  • course date;
  • machine serial number;
  • details of the issue;
  • relevant supporting evidence; and
  • the resolution being requested.

Complaints will be considered in accordance with our internal complaints procedure.

Where applicable, a customer who remains dissatisfied may request a review or appeal.

17. CONDUCT ON ENDOPULSE MEDICAL LTD PREMISES

17.1

Students who have not completed required:

  • pre-study;
  • theory;
  • online learning;
  • examinations; or
  • assessments

may not be permitted to participate in practical training.

Tutors may conduct knowledge checks or quizzes before practical treatment.

17.2

Students arriving 15 minutes or more late without prior agreement may be refused entry where lateness would interfere with safe or effective delivery of the course.

Where entry is refused because of lateness, the booking may be forfeited without refund.

17.3

Students must wear appropriate professional clothing where requested.

This may include:

  • clinical scrubs;
  • tunic;
  • suitable footwear;
  • tidy hair; and
  • nails maintained at an appropriate and safe length.

17.4

Students must behave professionally and respectfully towards:

  • staff;
  • tutors;
  • trainers;
  • other students;
  • models;
  • visitors; and
  • representatives of Endopulse Medical Ltd.

17.5

Aggressive, abusive, threatening, discriminatory, dangerous or disruptive conduct will not be tolerated.

Where behaviour presents a safety concern or materially disrupts training, the student may be removed and training terminated.

To the extent permitted by law, no refund will be provided where training is terminated because of serious misconduct by the student.

18. DISABILITY AND REASONABLE ADJUSTMENTS

Endopulse Medical Ltd is committed to supporting fair access to training.

Where reasonably practicable, adjustments may include:

  • additional time;
  • modified learning arrangements;
  • additional support;
  • assistive equipment;
  • accessible facilities; or
  • alternative methods of delivering elements of training.

Students should inform us of adjustment requirements as early as reasonably possible.

Each request will be considered individually.

19. STUDENT RESPONSIBILITIES

It is the student’s responsibility to ensure that they:

  • meet entry requirements;
  • complete required pre-study;
  • attend training;
  • obtain suitable insurance;
  • comply with applicable laws;
  • practise within their competence;
  • maintain appropriate professional standards;
  • obtain any licences required; and
  • obtain any registrations or permissions required to offer treatments commercially.

Completion of a training course does not constitute legal, medical, regulatory, insurance or business advice.

Certification does not guarantee that a student will be able to offer a treatment in every location or circumstance.

20. MACHINE OPERATION AND CUSTOMER RESPONSIBILITY

Customers must operate machines:

  • in accordance with training;
  • in accordance with supplied instructions;
  • within the intended purpose of the device;
  • using appropriate consumables;
  • using suitable electrical supplies; and
  • in accordance with applicable professional and safety requirements.

Customers are responsible for ensuring that anyone operating equipment has appropriate training, competence, insurance and authorisation.

21. RESULTS AND BUSINESS PERFORMANCE

Endopulse Medical Ltd does not guarantee:

  • income;
  • revenue;
  • profitability;
  • client numbers;
  • customer demand;
  • business success;
  • return on investment;
  • treatment outcomes; or
  • continued commercial demand for a treatment or device.

Any examples of potential earnings, opportunities or results are illustrative only.

Actual results depend on numerous factors outside our control.

22. WARRANTIES AND SERVICING

Where a machine is supplied with a warranty, the applicable warranty terms will be provided or explained separately where appropriate.

A warranty does not cover damage or faults caused by matters excluded under these Terms, including misuse, accidental damage or unauthorised modification.

Customers may be required to undertake routine servicing or maintenance to keep equipment operating safely and effectively.

23. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Endopulse Medical Ltd will not be liable for indirect or consequential loss that was not reasonably foreseeable when the contract was entered into.

Where permitted by law, we will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes statutory rights or remedies that cannot legally be excluded.

24. EVENTS OUTSIDE OUR CONTROL

Endopulse Medical Ltd will not be responsible for failure or delay in performing obligations where caused by circumstances outside our reasonable control.

Examples include:

  • severe weather;
  • transport disruption;
  • international shipping delays;
  • customs delays;
  • customs inspections;
  • courier disruption;
  • manufacturer delays;
  • border disruption;
  • strikes;
  • illness;
  • tutor emergencies;
  • equipment failures;
  • power failures;
  • telecommunications failures;
  • fire;
  • flood;
  • government restrictions;
  • public health emergencies;
  • war;
  • civil disruption; or
  • other circumstances beyond our reasonable control.

Where such circumstances affect training, we may offer an alternative course date.

Where they affect machine deliveries, delivery may be delayed without automatically creating a right to a refund.

25. TRANSFER OF TRAINING BOOKINGS

Training bookings are personal to the named student.

Bookings may not be transferred to another person without prior written approval from Endopulse Medical Ltd.

We reserve the right to charge a reasonable administration fee where a transfer is requested and accepted.

26. INTELLECTUAL PROPERTY

All:

  • course manuals;
  • presentations;
  • treatment protocols;
  • videos;
  • photographs;
  • diagrams;
  • course materials;
  • training documents; and
  • educational content

supplied by Endopulse Medical Ltd remain protected by applicable intellectual property rights.

Unless written permission is provided, customers must not:

  • reproduce materials;
  • distribute them;
  • sell them;
  • upload them publicly;
  • licence them;
  • use them to train third parties;
  • record training sessions; or
  • represent the material as their own.

27. PHOTOGRAPHY AND RECORDING

Students must not photograph, film or record:

  • tutors;
  • models;
  • other students;
  • treatment demonstrations;
  • training materials; or
  • private areas of the premises

without appropriate permission.

Where Endopulse Medical Ltd wishes to use identifiable photographs, videos or recordings for marketing or promotional purposes, consent will be obtained where required.

28. SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable by a court or competent authority, the remaining provisions will continue to apply where legally possible.

29. CHANGES TO THESE TERMS

Endopulse Medical Ltd may update these Terms and Conditions from time to time.

The Terms applicable to your booking or purchase will normally be those provided or made available when your contract was entered into, unless:

  • a change is required by law; or
  • a later amendment is agreed between the parties.

30. STATUTORY RIGHTS

NOTHING IN THESE TERMS AND CONDITIONS IS INTENDED TO EXCLUDE, RESTRICT OR LIMIT ANY STATUTORY RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR RESTRICTED.

Where the purchaser is acting as a consumer, they may have statutory consumer rights in addition to these Terms and Conditions.

31. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers.

IMPORTANT REFUND, MACHINE AND DELIVERY SUMMARY

By booking, ordering or purchasing from Endopulse Medical Ltd, you acknowledge and agree that:

1. PAYMENTS ARE NON-REFUNDABLE EXCEPT WHERE A REFUND IS REQUIRED BY LAW.

2. CHANGE OF MIND DOES NOT NORMALLY ENTITLE THE CUSTOMER TO A REFUND.

3. DISCOUNTED, PROMOTIONAL AND SPECIAL-OFFER PURCHASES ARE NON-REFUNDABLE, SUBJECT TO STATUTORY RIGHTS.

4. FAILURE TO ATTEND TRAINING MAY RESULT IN THE FULL COURSE FEE BEING FORFEITED.

5. COURSE POSTPONEMENT REQUESTS SHOULD BE MADE AT LEAST 7 WORKING DAYS BEFORE TRAINING.

6. REQUESTS MADE LESS THAN 48 HOURS BEFORE TRAINING MAY RESULT IN THE COURSE FEE BEING FORFEITED WITHOUT REFUND.

7. MACHINES THAT ARE NOT FAULTY ARE NON-REFUNDABLE FOR CHANGE OF MIND, SUBJECT TO STATUTORY RIGHTS.

8. REPORTING A MACHINE FAULT DOES NOT AUTOMATICALLY ENTITLE THE CUSTOMER TO AN IMMEDIATE REFUND.

9. ENDOPULSE MEDICAL LTD MUST BE GIVEN A REASONABLE OPPORTUNITY TO ASSESS, TROUBLESHOOT, REPAIR OR REPLACE A FAULTY MACHINE WHERE PERMITTED BY LAW.

10. MOST MACHINE FAULT CASES ARE EXPECTED TO BE ASSESSED OR RESOLVED WITHIN APPROXIMATELY 7–10 DAYS.

11. IN SOME CASES, MACHINE ASSESSMENT, TESTING OR REPAIR MAY TAKE UP TO 28 DAYS.

12. SOME MACHINES MAY BE SUBJECT TO CUSTOMS DUTY, IMPORT TAX, IMPORT VAT, COURIER CLEARANCE CHARGES OR SIMILAR IMPORT FEES.

13. THESE IMPORT CHARGES ARE NOT EXPECTED TO APPLY TO EVERY DEVICE.

14. WHERE SUCH CHARGES APPLY, THEY MAY BE PAYABLE DIRECTLY BY THE PURCHASER TO DHL OR THE RELEVANT COURIER.

15. DHL OR ANOTHER COURIER MAY CONTACT THE PURCHASER DIRECTLY BEFORE OR UPON DELIVERY TO REQUEST PAYMENT OF ANY APPLICABLE IMPORT OR CUSTOMS CHARGES.

16. REFUSAL TO PAY LEGITIMATE CUSTOMS, DUTY OR IMPORT CHARGES DOES NOT AUTOMATICALLY ENTITLE THE CUSTOMER TO A REFUND.

CUSTOMER ACKNOWLEDGEMENT

I confirm that I have read and understood these Terms and Conditions.

I specifically acknowledge the provisions concerning:

  • non-refundable payments;
  • course cancellations;
  • no-shows;
  • machine orders;
  • machine faults;
  • machine repair and assessment timescales;
  • possible customs duties and taxes;
  • DHL or courier charges; and
  • my statutory rights.