Refund policy

At Endopulse Medical Ltd, every machine is carefully quality-checked before dispatch.

Please note that we do not offer returns, exchanges or refunds once an order has been placed and processed, except where required by law or where a genuine machine fault has been confirmed.

If you experience an issue with your machine, please contact our support team as soon as possible and preferably within 7 days of delivery. We may ask you to provide photographs, videos, error messages or other information to help us diagnose the issue.

Where a fault is reported, Endopulse Medical Ltd must be given a reasonable opportunity to assess, troubleshoot, repair or replace the machine where permitted by law.

Most machine fault cases are normally assessed or resolved within approximately 7–10 days. In some cases, depending on the nature of the fault, engineer availability, replacement parts, shipping or manufacturer involvement, assessment or repair may take up to 28 days.

A reported fault does not automatically entitle the purchaser to an immediate refund. Any repair, replacement, price reduction or refund will be provided in accordance with applicable law.

Some machines may also be subject to customs duty, import VAT, taxes or courier clearance charges. These charges do not apply to every device, but where they do apply, DHL or the relevant courier may contact the purchaser directly before or upon delivery to arrange payment.

📩 Contact support: hello@pulsetechnology.com